At Pet Parade, we strive to deliver your orders promptly and efficiently.
1. Shipping Locations
- We offer shipping within Malaysia and selected international locations.
- Free shipping for orders above RM300 within Malaysia.
2. Processing Time
Orders are processed within 1-3 business days after payment confirmation. You will receive a tracking number once your order is shipped.
3. Delivery Times
- West Malaysia: 2-5 business days.
- East Malaysia: 5-7 business days.
- International: 7-14 business days (depending on location).
4. Shipping Fees
- Flat rate: RM20 within Malaysia.
- International shipping rates depend on the destination and package weight.
5. Delays or Issues
Delivery times are estimates and may vary due to unforeseen circumstances. Please contact us if your package is delayed or lost.